Shipping policy
Eclavant Shipping Policy
1. Overview
Thank you for shopping with Eclavant.
This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order on our website, you agree to the terms below.
2. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is successfully confirmed.
You will receive an email confirmation with tracking details once your order has been shipped.
If we are experiencing a high volume of orders or unforeseen delays, processing times may be extended slightly. We appreciate your patience and understanding.
3. Shipping Times
Delivery times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times:
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Standard Shipping: 7–15 business days
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Express Shipping (if available): 5–10 business days
Please note that these are estimated times and may vary due to factors such as customs processing, courier delays, or high seasonal demand.
4. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email that includes a tracking number and link to monitor your package.
Tracking information may take up to 3–5 business days to update after your order has been dispatched.
5. Incorrect Addresses
Please make sure your shipping address is entered correctly at checkout.
Eclavant is not responsible for packages lost or delayed due to incorrect or incomplete address information.
If you realize there’s an error in your shipping address, contact us immediately at eclavantofc@gmail.com.
Once an order has been shipped, we cannot make any address changes.
6. Lost or Delayed Packages
We understand that delays can happen.
If your tracking shows no updates for an extended period or your package is lost, please contact us at eclavantofc@gmail.com, and we will investigate the issue with the shipping carrier.
Please note:
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Eclavant is not liable for delays caused by customs clearance, weather conditions, or courier service issues beyond our control.
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Orders marked as “delivered” by the carrier will be considered completed. In such cases, customers are responsible for contacting their local postal service for further assistance.
7. Customs, Duties, and Taxes
All international shipments may be subject to customs duties, import taxes, or other fees charged by your country’s customs authorities.
These charges are not included in our prices and are the responsibility of the customer.
Eclavant is not responsible for delays caused by customs or for any fees incurred during import processing.
8. Shipping Fees
Shipping costs are calculated at checkout and depend on your delivery address and chosen shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
Occasionally, we may offer free shipping promotions; when available, they will be clearly indicated on our website or during checkout.
9. Split Shipments
In some cases, your order may be shipped in multiple packages to ensure faster delivery or due to stock availability.
If this occurs, you will receive separate tracking numbers for each package at no additional cost.
10. Order Tracking Issues
If you haven’t received tracking information within 5 business days after order confirmation, or if your tracking number shows no movement for more than 10 days, please contact our support team at eclavantofc@gmail.com for assistance.
11. Returned Packages
Packages returned to us due to incorrect address, refusal to pay customs fees, or failure to claim at the post office will not be automatically reshipped.
Customers will be responsible for any reshipping costs.
Refunds (if applicable) will be issued minus the shipping and handling fees.
12. Changes to This Policy
Eclavant reserves the right to update or modify this Shipping Policy at any time without prior notice.
The latest version will always be available on this page.
13. Contact Us
For any questions or concerns regarding shipping, please contact us at:
📧 eclavantofc@gmail.com